For owners of insurance-based PT clinics
Six questions, about a minute. You'll get a real number, the research it's measured against, and the free counting sheet that tells you which of the two answers is true for your clinic.
Your result
Missed-appointment rates: Bhavsar et al., PLOS ONE, 2021 — 828 clinics, 26 states, 6,023,363 appointments — and the American Alliance of Orthopaedic Executives PT practice survey, 131 administrators. Visits per course of care: Gozalo, Resnik & Silver, Health Services Research, 2015, 538 clinics. Every figure here is annual and is revenue booked, not cash collected — reimbursement lands 30 to 60 days after date of service. The calculation assumes a recovered visit costs you almost nothing extra to deliver, because the clinician was already being paid for that hour. It also caps the improvement at six percentage points rather than assuming a move to zero — clinics running reminders with a 24-hour policy measure around 6.07% no-shows against a 7.81% average, so six points is a real move, not a perfect one.
Here's the part nobody can answer for you
So count it. The sheet below is five columns and it takes your front desk about ten seconds per appointment. Sixty days of it and you'll know your own number instead of estimating it — whether you ever speak to me or not.